Refund policy
REFUND & RETURN POLICY
Last Updated: September 10, 2026
Thank you for shopping with TRYNOVENTRA LLC. We want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us at support@try-noventra.com for assistance.
Returns
To be eligible for a return, products should generally be unused, unworn, and in their original condition and packaging.
Certain products may not be eligible for return because of their nature or other applicable restrictions. Any applicable exclusions will be stated on the product page or at the time of purchase.
How to Request a Return
To request a return, please email:
Please include:
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Your order number
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The product you would like to return
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The reason for the return
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Photos of the product, if applicable
Please do not send a product back before contacting our support team and receiving return instructions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@try-noventra.com as soon as possible.
Please provide your order number and photographs showing the issue and packaging where applicable.
After reviewing the situation, we may provide a replacement, refund, or another appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Return Shipping
Unless otherwise stated, customers may be responsible for return shipping costs for returns that are not caused by a defective product, damaged product, or an error made by us.
If you receive a damaged, defective, or incorrect item, please contact us before returning the item.
Exchanges
If you would like to exchange an item, please contact support@try-noventra.com before sending the product back.
Exchange availability may depend on product availability.
Final Sale Items
Items specifically identified as final sale are not eligible for return or refund except where required by applicable law.
Contact Us
For questions regarding returns or refunds, please contact:
TRYNOVENTRA LLC
304 S Jones Blvd
Las Vegas, NV 89107, USA
Email: support@try-noventra.com